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Improving Customer Care and Support

We are able to build, test and tweak our features because of the great feedback we get from CrossFitters that use beyond the whiteboard. In fact, we are hoping, in the upcoming weeks, we can use the community to take the site to another level. The first step toward this is building a better interface for customer support.

Currently we use uservoice to handle our support, feedback and idea discussions, but are strongly leaning towards using Tender Support instead. There will be a few drawbacks because we might lose some data that is currently in uservoice, but we feel the pros outweigh the cons. Also, we internally discuss all feedback and have already planned or responded to all of the current suggestions. Before flipping the switch, we would love to get your thoughts via our blog. Below is a quick list of Pros and Cons.

Pros

All help questions and other feedback idea will be from your user account on beyond the whiteboard.
There will be a searchable FAQ section integrated. Right now the FAQ is separate.
Members can answer each other’s help questions and openly discusses site features.
The user interface and usability are much nicer.

Cons

We will most likely lose some of the suggestion data we have.

We are committed to improving the quality of beyond the whiteboard on a daily basis and feel this is a good step in that direction. Let us know what you think.

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